We are committed to high quality legal advice and client care. If you are unhappy about any aspect of our service or about the bill, we want to know about it and put things right, so please contact the person dealing with your case initially. If you would prefer not to or that is not successful, please contact Mr Himanshu Sharma via email at hs@mblawltd.com. We have a complaints procedure which is available on request. Please let us know if you have any special needs in relation to language or arising from a disability.

The Legal Ombudsman’s contact details are as follows:

If you are not satisfied with our internal complaints procedure or you are not satisfied by our final resolution, you can then refer your complaint to the Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint. and;
• No more than six years from the act/omission that lead to the complaint. Or;
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, you can contact them directly. You can contact the Legal Ombudsman by

• Telephone: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk
• Website: www.legalombudsman.org.uk

The Legal Ombudsman correspondence address is:

• Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

Solicitors Regulation Authority

Duncan Lewis is regulated by The Solicitors Regulation Authority. The Solicitors Regulation Authority can help you if you are concerned about our behaviour.

You can raise your concerns with the Solicitors Regulation Authority.